Multiple use kiosks
Interactive kiosks are commercially attractive for a wide range of
commercial and public services. Special kiosks can be developed for a particular
application but there is a need for general purpose kiosks that would suit a variety of
uses. Such machines need to be configurable and flexible to cater for the complexity of
the application as well as being adaptable to match the needs of the customer or enquirer.
Such a kiosk has to cater for a choice of communication technologies and to offer good
The HEROE project is developing a high performance scalable interactive kiosk that will
allow companies and the general public, including the disabled, to exploit a wide variety
of commerce, business and network applications and services. The project is designing an
advanced multimedia device for electronic commerce in the business to consumer field,
based on a low cost terminal plus various integrated peripherals and the necessary
management software and user interface. The project is aiming at an extended set of kiosks
functional capabilities and networking solutions, including high speed Asymmetric Digital
Subscriber Line (ADSL) over normal telephone lines, satellite access through a set top box
and cable access. It will also be equipped with low speed Global System for Mobility (GSM)
link and high quality video and video conferencing.
Initially, the most promising areas for interactive networked kiosks are retailing and
banking. But other obvious sectors, where point of sale and point of information equipment
could provide solutions, are tourism (museums, hotels, airports), property, advertising
and the financial sector.
The versatility of the kiosk on the HEROE stand is demonstrated by showing an
integrated version of three different commercial uses. To illustrate corporate
presentations there is a multimedia presentation of a company. An electronic commerce
example is a modular tour of results from a previous project. The third model covers the
submission of job seekers applications to a human resources department.